Privacy Policy

1. The Controller and Contact Desk

The data controller for personal information gathered through this website is the company below, which may be reached by post, telephone or electronic mail at any of the following details.

Company name: TND ADVENTURES LTD
Registered address: 45 Annweir Avenue, LANCING - BN15 9NE, United Kingdom (GB)
Company email: serve@tndadventures.hair
Company telephone: +14844635222

You may contact the controller at any time to ask a question about this policy, to request a copy of the information we hold, or to exercise one of the legal rights described later in this document. Every request is treated with the same care we give to the tide-ready route cards on the bunkhouse desk.

2. What Personal Information We Collect

We collect only the information that is needed to answer a booking enquiry, to arrange a guided walk, or to operate and protect this website. We never gather information just because it is easy to gather, and we never ask for data that the service does not require.

The categories of personal information we come across can include the following items.

• Contact information such as a full name, a preferred email address and a telephone number that you provide through the enquiry form or over the phone.
• Booking details such as the date you wish to walk, the size of your group, the name of any business you represent, and any route or hire preference you tell us about.
• Technical information that a web server naturally records, including your internet protocol address, the browser and operating system you use, the pages you visit and the time of your visit.
• Communication records such as the content of messages you send to our contact desk and the replies we send back to you.

Sensitive personal data, sometimes given the special name of special-category data, is only collected if you choose to share a medical note for safety reasons ahead of a physical walk. Any such note is handled with extra care and is described in its own section below.

3. How We Collect Your Information

Personal information reaches us through a small number of honest doors rather than through invisible listening posts behind the scenes.

You give information directly when you complete the contact form on the website, send an email to the address on the desk, telephone the number published on the site, or exchange letters with us by post. You also give information when you write a message that mentions a name or a telephone number for a booking.

We collect information automatically in the normal technical sense when a browser visits the site. Standard server logs note the way a device travels through the pages so that we can keep the site safe, measure its usefulness and understand which content matters to walkers. These logs are brief and do not build a detailed profile of who you are as a person.

We receive a very small amount of information from third parties, for example when a payment or booking platform confirms that a reservation exists or when a business partner tells us the name and size of a corporate group. Such data is only accepted where it is needed to run the service you asked for.

4. Why We Use Your Information

Every use of personal information is tied to a clear reason, and we hold our work to that same simple standard. The main purposes are listed so that you can see the trail clearly.

• To reply to enquiries and to arrange the guided walks, family days, team expeditions, cycling rides, camping weekends and equipment hire that the desk receives.
• To prepare the weather and tide notes that keep groups safe on the shore, and to share any practical message about a booked route.
• To manage bookings, confirm dates and send receipts or invoices where a fee applies.
• To keep the website secure, to stop abuse, and to protect the lawful interests of the company and its visitors.
• To improve the pages and the booking experience so that the next walker finds the way with ease.
• To meet any legal or regulatory duty placed on the company by the laws of the United Kingdom.

We rely on several lawful grounds for these uses. The most common is consent, which you give when you send an enquiry and ask us to reply. We also rely on the legitimate interest of running a small outdoor and systems business, on the performance of a contract where you book and pay for a service, and on legal obligation where the law requires us to act.

5. Health Notes for Outdoor Safety

Following boots on chalk and shingle is a gentle but physical pursuit, and your safety matters more than any record on a shelf. Where you voluntarily tell us about a condition, allergy, medication or mobility need so that a leader can plan a safe route, we treat that note as confidential and sensitive.

A sensitive health note is only seen by the guide and the booking desk on the day it is needed. It is used solely to choose a safe route, to prepare the kit and to respond properly if there is a problem on the walk. It is never shared with other members of your group, with third-party advertisers, or placed onto a public list.

We ask for such notes through voluntary question fields only and we never pressure anybody to reveal a detail they would rather keep private. If you prefer not to share a health note ahead of time, you are still welcome to walk with us on an easy route, and the guide will speak with you privately at the bench before departure.

6. Privacy for Children and Young Families

The outdoor walks and family days are popular with parents who bring young walkers, so the site and the desk take extra care with any details that relate to a child. We do not knowingly collect the personal information of a child without the consent and involvement of a parent or a legal guardian.

Where a parent books a family adventure day and shares a child name and age so that a leader can choose a suitable route, that information is used only to plan the day and is deleted a short while after the event. A child name is never stored for marketing purposes and never added to any mailing list.

Photographs of children are only taken where a parent has given clear and separate agreement, and any such image is used strictly within the agreed limits. If you believe details about a child reached us without permission, contact the desk and we will remove the record promptly and check how it arrived.

7. Cookies and Website Technical Data

This website uses a small number of technical tools, often described together as cookies, to let the pages work and to understand simple patterns of use. We keep the cookie jar light and honest, so nothing is hidden in a dusty cupboard.

• Strictly necessary cookies keep the mobile menu open, remember a form field as you type, and allow the page to behave as you expect. These need no separate consent because the site cannot run without them.
• Measurement tools record the volume of traffic and the rough path visitors take through the site. We look at these totals to see which route cards people read, but we do not sell the raw detail and we do not combine it into a personal profile.
• Marketing and advertising cookies are not placed on this site at the time this policy is written, because the site carries no third-party advertising of its own.

You may clear or block cookies in your browser settings at any time. If you choose to switch off the helpful cookies, the site still works for reading and booking, though some smooth movement may be lost. Guidance on clearing cookies is available from your browser help pages.

8. Sharing Information With Third Parties

We do not sell personal information, and we do not trade it like a market stall. Your details are shared with other organisations only where the sharing is genuinely needed to run the service you asked for or to meet the law.

A limited set of trusted service partners may briefly see data where they help us operate.

• Email and website hosting providers, who store the messages quoted above and the pages of the site, follow their own data policies and act strictly on our instruction.
• Booking and payment processors, who confirm that a reservation or a card payment went through as you expected.
• Map and route planning services, which help leaders check safe paths and tide-aware sections of the coast.

Where we share any data with a partner, we keep the sharing to the smallest amount needed and we pick partners that agree to protect the information in the same careful way we do. Public authorities may request data where a legal duty plainly applies, and in such a case we hand over no more than the law demands.

9. Where Your Information Is Held

The data described in this policy is held primarily on secure systems within the United Kingdom and the wider European Economic Area, where the strongest of our data protections apply. Files that a hosting partner stores are kept under written agreement that respects these same rules.

Where a transfer to a country outside the European Economic Area is ever necessary, we would only agree to it when the receiving country has an adequate level of protection or when suitable safeguards such as standard contractual clauses are in place. We review the list of where data physically rests each year so that the answer stays accurate.

You have the right to ask, at any time, where your personal information is stored and which safeguards protect a transfer. We prefer to answer openly rather than to keep a map of the data trail a secret.

10. How Long We Keep Information

We hold personal information only for as long as it remains useful for the purpose that brought it to the desk, and no longer than the law allows. Keeping mail in a drawer forever is neither tidy nor honest, so we set clear retention windows.

• Contact messages are kept for a short working period so that the desk can answer and, where a route follows, confirm the booking.
• Booking and invoice records are kept for the period required by United Kingdom tax and accounting rules, typically six years from the end of the relevant year.
• Health notes shared for a walk are destroyed shortly after the event once safety is no longer in question.
• Server logs are kept only briefly, in line with normal technical practice, before they are removed.

Once the retention period ends, the information is securely deleted or made anonymous so that it can no longer be tied to a person. We review our digital shelves on a regular rota, exactly as the bunkhouse reviews its boots after every season.

11. Marketing Messages and Your Choice

We would rather earn a place in your inbox than force a foot in the door. Any email we send about new routes, open dates or special walks is sent only where you have given a clear and separate agreement to receive it.

You can say no or change your mind at any moment. Every marketing message carries a simple way to step off the list, usually a single-line instruction at the foot of the note, and writing to the desk with the word stop is always enough to bring a halt within a short working time.

A booking confirmation or a safety note about an already-booked walk is not marketing, and these service messages continue where they are needed to keep the day running safely. The choice that surrounds the warm, seasonally spaced mailings, however, stays firmly with you.

12. Security of Your Information

Keeping your details as safe as a boot on a narrow ledge is a responsibility we take personally. We use practical technical and organisational measures that fit the size of the operation.

• Messages to and from the site travel over an encrypted connection where the technology of the web allows it.
• Access to booking and email records is limited to the small team that genuinely needs it to run the day.
• We keep software up to date and review permissions on a regular schedule like the tide reads on the board.
• We follow a simple incident plan so that any leak or loss is caught early, contained and reported where the law requires it.

No method of sending data over the internet is without any risk at all, but we work to keep the chance small and the response honest. If you believe your information has been affected by a problem, tell our desk promptly at serve@tndadventures.hair or by telephone on +14844635222.

13. Your Rights Under the Law

The law of the United Kingdom and the wider privacy rules give you a set of clear rights over the information we hold. You may exercise any of them by writing to the desk, and we aim to answer every proper request within one calendar month.

• The right to access your information, meaning a copy of the personal data we hold about you together with a note of what we use it for.
• The right to rectification, meaning a request to correct any detail that is wrong or out of date.
• The right to erasure, also known as the right to be forgotten, where the law and the running of an agreed service allow us to delete the records.
• The right to restrict processing, where you want the record kept safe but not actively used in the meantime.
• The right to data portability, allowing you to receive your information in a structured, machine-readable form and to move it to another service.
• The right to object to processing, including the right to step aside from any marketing use of your details at any time.

To make a request, contact the desk in writing and explain which right you wish to use and what the request concerns. We may ask for a little proof that you are who you say you are, and where a request is clearly unfounded or repeated beyond reason we may apply a lawful fee or decline it.

14. Making a Complaint to the Regulator

If you feel that we have not handled your information fairly, we hope you give us the chance to put it right first, since a quiet word at the bench often settles a matter best. You may also take the matter further at any time.

In the United Kingdom, the independent authority that safeguards information rights is the Information Commissioner Office, sometimes shortened to the ICO. You have the right to lodge a complaint with that office, and their website offers a straightforward way to raise a matter without cost and without needing a lawyer.

The Information Commissioner Office can be reached at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Full contact detail lives on the public website of that body, which you may open with any browser.

15. Links to Other Websites and Services

This site may point, from time to time, toward other pages such as a map provider, a booking service, or a public body with useful tide and safety notes. When you follow such a link you leave the bunkhouse gate and the policy that governs this site no longer applies.

Each third-party site runs its own policy, and we have no control over the information those pages may collect while you use them. We encourage you to read the privacy notice of any other site you visit, especially where you are asked to type a name or an email address.

We choose links thoughtfully and review them so that they stay useful to walkers, but being able to reach another site from this page is not an endorsement of how that site handles your personal data, and it does not rest any responsibility with the controller of this site.

16. Changes to This Privacy Policy

The world of the web, the weather, and the rules around personal data all change from season to season, so this policy may be updated to stay honest and accurate. When a change matters, we will revise the date at the top of this page and, where the change is a real shift in how we treat data, we will draw attention to it clearly.

We will not reduce your rights under this policy without your agreement, and we will tell you plainly if a planned use of your data would be new and meaningful. The version that applies is always the one shown with the most recent date at the top of this page, so a quick glance tells you whether you are reading the current text.

17. How to Contact the Data Controller

If you have a question about this policy, wish to exercise a right, or simply want to talk to the person responsible for data on the desk, the door is open during business hours. You may also send a letter through the postal service if you prefer something on paper.

Company name: TND ADVENTURES LTD
Company address: 45 Annweir Avenue, LANCING - BN15 9NE, United Kingdom (GB)
Company email: serve@tndadventures.hair
Company telephone: +14844635222
Hours: Business desk open for most of the daylight season, seven days a week around guided walks.

The developer and technical contact for the pages on this domain is TNDAdventures. Every reasonable request is treated as important, given room at the desk, and answered as quickly as the season allows.